This Cancellation & Refund Policy explains how cancellations, refunds, no-shows, and booking changes are handled for stays with Macturner Suites. Please read this policy before making a booking.

If you book your stay through Booking.com, Airbnb, or any other third-party booking platform, the cancellation and refund rules shown on that platform will apply to your booking. Please check the terms displayed on the platform before confirming your reservation.

If you book directly with Macturner Suites, the cancellation and refund terms will be confirmed with you before your booking is accepted. Any agreed cancellation period, refund amount, and payment terms will be clearly explained at the time of booking.

If a guest does not arrive for their booking and does not contact us in advance, this may be treated as a no-show. Refunds for no-shows will depend on the booking terms agreed at the time of booking or the rules of the booking platform used.

If you need to change your booking dates, number of guests, or length of stay, please contact us as soon as possible. Booking changes are subject to availability and may affect the total price of your stay.

If you decide to leave before the end of your booked stay, any refund will depend on the booking terms agreed at the time of booking or the rules of the booking platform used.

Where a refund is agreed, the refund will be processed using the same payment method used for the booking where possible. Refund times may vary depending on the payment provider, bank, or booking platform.

In rare circumstances, Macturner Suites may need to cancel a booking due to events outside our control, property maintenance issues, safety concerns, or other serious reasons. If this happens, we will contact you as soon as possible and explain the available options.

If you have any questions about cancelling a booking, changing your stay, or requesting a refund, please contact Macturner Suites using the contact details provided on our website. Please include your name, booking dates, and booking reference if available.