Macturner Suites respects your privacy and is committed to protecting the personal information you share with us when you use our website, send an enquiry, or book accommodation. This Privacy Policy explains what information we collect, how we use it, and your rights.

Macturner Suites provides serviced accommodation in Chelmsford and Kent for contractors, families, business travellers and short-stay guests. We may collect personal information to respond to enquiries, manage bookings, provide guest support and improve our services.

Our approach to privacy is guided by three principles:

• Transparency — We clearly explain what data we collect and why.

• Control — You decide how your information is used and can request changes at any time.

• Security — We protect your data with appropriate technical and organizational safeguards.

We use cookies and similar technologies to:

• Improve the performance and usability of our website.

• Understand how visitors use our services.

• Personalize your experience.

You can control or disable cookies through your browser settings, though some features of our site may not work properly if you do.

We may use the personal information you provide to:

• Respond to your enquiries.

• Check availability and manage booking requests.

• Communicate with you before, during or after your stay.

• Provide guest support and customer service.

• Improve our website, services and guest experience.

We will never sell your personal information to third parties.

We use technical and organisational measures to safeguard your personal data, including encryption, secure servers, and limited access protocols. While no system is 100% secure, we continuously work to protect your data.

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your data.

• Request deletion of your data, subject to legal or contractual obligations.

• Opt out of marketing communications at any time.

To exercise these rights, please contact Macturner Suites using the contact form or email address provided on our website.