Macturner Suites provides serviced accommodation in the United Kingdom, including Chelmsford and Kent, for contractors, families, business travellers, relocation guests and short-stay visitors. Our website is used to share information about our properties and to allow guests to send direct enquiries.

We try to keep the information on our website accurate and up to date. However, property details, availability, prices and booking options may change. Information on this website is provided for general guidance and does not guarantee availability until a booking is confirmed.

When you send a direct enquiry through our website, we may ask for details such as your name, contact information, preferred location, check-in date, check-out date, number of guests and any special requirements. Sending an enquiry does not confirm a booking. A booking is only confirmed when we confirm availability and any required payment or booking process has been completed.

Some bookings may be made through third-party platforms such as Airbnb, Booking.com or similar booking websites. If you book through a third-party platform, your booking may also be subject to that platform’s own terms, cancellation rules, fees and policies. Please read the relevant platform terms before completing your booking.

Prices and availability may vary depending on the property, dates, number of guests, length of stay and booking platform used. Any prices shown on our website are for guidance only unless clearly confirmed by Macturner Suites in writing.

Payment details, deposit requirements and payment deadlines will be confirmed during the booking process. For bookings made through third-party platforms, payment will usually be handled by that platform and subject to its own payment terms. For direct bookings, payment instructions will be provided by Macturner Suites before the booking is confirmed.

Cancellation and refund rules may depend on how the booking was made. Bookings made through Airbnb, Booking.com or another third-party platform will follow the cancellation and refund terms shown on that platform. For direct bookings, the cancellation and refund terms will be explained before the booking is confirmed.

Guests are expected to treat the accommodation, neighbours and property with respect. Guests must follow any house rules provided before or during the stay, including rules about noise, smoking, parties, visitors, damage, safety and check-out. Guests may be responsible for any damage, loss or extra cleaning caused during their stay.

Check-in and check-out times will be confirmed before the stay. Guests must follow the check-in instructions provided by Macturner Suites or the relevant booking platform. Late check-out may not be available unless agreed in advance.

House rules may vary depending on the property. Guests must not cause nuisance, damage or disturbance during their stay. Smoking, parties, unauthorised visitors or pets may not be allowed unless clearly agreed in advance. Any serious breach of house rules may result in the booking being cancelled or additional charges being applied.

Macturner Suites will take reasonable care to provide accurate information and suitable accommodation services. However, we are not responsible for losses caused by events outside our reasonable control, including changes made by third-party booking platforms, travel disruption, guest misuse of the property, or issues caused by guests not following the house rules. Nothing in these Terms & Conditions excludes liability where it would be unlawful to do so.

You must not misuse our website, copy our content without permission, attempt to interfere with the website, or use it for unlawful purposes. Website content, including text, images, branding and layout, belongs to Macturner Suites or is used with permission.

We handle personal information in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use and protect personal information submitted through our website or during the enquiry and booking process.

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a new “Last updated” date. Continued use of our website after changes are made means you accept the updated Terms & Conditions.

If you have any questions about these Terms & Conditions, please contact Macturner Suites using the contact form or email address provided on our website.